FREQUENTLY ASKED QUESTIONS
A little clarity before we begin.
Practical answers to help you plan your custom signage project.
What information do you need for a quotation?
Please send your artwork or sign text, approximate width and height, quantity, indoor or outdoor location, mounting surface and delivery country. Mention your preferred lighting and finish if known.
Can you make a sign from my logo?
Yes. HLW Sign manufactures custom letters and logos. Our team reviews your artwork and discusses materials, dimensions and construction before the drawing is approved.
Which materials and lighting options are available?
Options vary by product and include stainless steel, aluminum and acrylic, with front-lit, backlit, dual-lit, RGB, neon or non-illuminated constructions.
Can the signs be used outdoors?
Outdoor suitability depends on the complete sign construction, sealing, power supply and installation conditions. Tell us the exposure and location so the appropriate specification can be confirmed.
How long does production take?
The schedule depends on the design, quantity, material and finish. Production and shipping estimates are confirmed for your order after the artwork and specification are reviewed.
Do you ship internationally?
HLW Sign serves international buyers. Please provide your destination country and postcode so packaging, shipping method and delivery scope can be quoted.
How will my sign be installed?
Mounting depends on the product and site. Confirm the wall material, cable route and electrical requirements before production, and arrange a qualified local installer where needed.
What warranty applies to my order?
Ask for the written warranty terms for your selected product and components. Coverage, exclusions and any replacement procedure should be confirmed in the quotation.
LET’S MAKE IT REAL
Your next sign starts with an idea.
Send your artwork, dimensions and delivery country. Our team will help you choose the materials, lighting and mounting.